Help with finding the source of crash


#1

I have already posted here about android crashes and this time I need your help. All of my apps report crashes in LibApplication. The problem is that I have tested my apps on many different devices and I had no problems.
About 8% of daily users have crashes and all I get is this:

pid: 0, tid: 0 >>> com.uglypixels.prankpack2 <<<

backtrace:
  #00  pc 0000000000396a20  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #01  pc 0000000000396948  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #02  pc 0000000000420984  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #03  pc 0000000000420c6c  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #04  pc 0000000000421c98  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #05  pc 0000000000423040  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #06  pc 0000000000406c30  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #07  pc 0000000000401ea8  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #08  pc 00000000003e1c60  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #09  pc 00000000003e1bf0  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #10  pc 000000000050ab70  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #11  pc 0000000000467318  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #12  pc 00000000002104c4  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #13  pc 000000000020d378  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #14  pc 000000000020e27c  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #15  pc 000000000020e350  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #16  pc 000000000050acc0  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #17  pc 000000000049a060  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #18  pc 000000000048c35c  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #19  pc 0000000000128508  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #20  pc 00000000001209b4  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #21  pc 0000000000120474  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #22  pc 000000000050ac58  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #23  pc 000000000011ba98  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #24  pc 00000000002f7d8c  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #25  pc 00000000004a2ea8  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #26  pc 00000000004a09e4  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #27  pc 000000000050ab88  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #28  pc 00000000004cab98  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #29  pc 0000000000083590  /data/app/com.uglypixels.prankpack2-1/lib/arm/liblime.so
  #30  pc 00000000000837e0  /data/app/com.uglypixels.prankpack2-1/lib/arm/liblime.so
  #31  pc 0000000000080a78  /data/app/com.uglypixels.prankpack2-1/lib/arm/liblime.so
  #32  pc 00000000004a1044  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #33  pc 000000000049b768  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #34  pc 000000000009abc8  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so
  #35  pc 00000000004c76c0  /data/app/com.uglypixels.prankpack2-1/lib/arm/libApplicationMain.so (hxcpp_main+36)
  #36  pc 0000000000492135  /data/app/com.uglypixels.prankpack2-1/oat/arm/base.odex

This sequence is similar in all of my apps. I tried using addr2line but I don’t get any useful info. Do you know how to find out where the app is crashing? How do you guys do it?
This happens to Android 5,6,7 and on all devices.


#2

How about using this

It works really well for me and I can get crash report from beta testers too.


#3

Will try that, thank a lot!


#4

Did it help? / What was the cause of the crash?


#5

I wasn’t able to try it yet but will definitelly post an update when I know something.


#6

Does this only work in Debug? Seems that Crashdumper is not catching any crashes for me in Release.